Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
For a return to be eligible it must be
*No more than 30 days since you placed order
*Unused, in original packaging with tags still attached
*Proof of purchase is required
To be eligible for a return, your item must be unused and in the same condition that you received it (product must not be used, or ridden in)
Additional non-returnable items:
Gift cards, Gift Vouchers
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only exchange/replace items if they are defective or damaged
You will be responsible for paying for your own shipping costs for returning your item. All shipping costs are non-refundable. Return shipping must be tracked. If you receive a refund, the cost of shipping charges will be deducted from your refund.
*Please note we do not offer returns/exchanges on International orders
If you are eligible for a return please contact us via email readytoridequestrian.com